2/10 – Ungenügend
Carlene, Reading
Mit dem Partner gereist
23. Apr. 2025
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I arrived in the country despite requesting check-in and check-out details, security information, and the address, 20 days before our stay we received minimal information.
We spent 40 minutes in a taxi (the journey should have taken only 20 minutes) trying to find the apartment due to incorrect details provided, resulting in me paying double the taxi fare. Try contacting the host/agency for support nothing. Local Taxi man had to stop and ask for directions.
Despite having self-check-in, the full details of the process were not given, and the security staff were not helpful, took another 40 mins to get into the apartment.
I was not contacted by the host during my stay, and when I reported having no hot water, I was only given instructions via text that did not work. The shower also flooded.
On the last day, I contacted the host again for check-out details, but my message went unanswered. Instead, I had people knocking on my door at 10 AM and then again at 11 AM, rushing us to leave.
There were no facilities available to store our luggage, despite reception claiming otherwise. I was extremely disappointed with Unique Homes, as my stay was ruined and it affected our last day—especially since we had seven pieces of luggage to carry around for six hours before needing to check in for our flight. We had to cancel brunch and massages due to these issues. To top it all off, the lifts were undergoing maintenance at check-out time, forcing us to carry our luggage down the stairs.
Carlene
Aufenthalt von 6 Nächten im April 2025
