Relais & Châteaux, Aix-en-Provence

"From arrival to departure and everything in between, the hotel is an absolute dream. Close to the old town (5m walk), it’s an oasis of calm and comfort. Already looking forward to our next stay!"

"Would summarise as very disappointing. Aside from the construction which we knew of beforehand, this is definitely not a 5 star hotel or 5 star service. Our room was aged, the towel dryer didn’t work hence we used soggy towels for 2 days. There were also holes in our bed linen / no shower gel. When we notified the head of the hotel in the morning, there was no apology, just an acknowledgment. When we came back to the hotel 7 hours later, the room was uncleaned and none of the issues we stated were addressed. We had to then ask reception again and again there was no apology. The younger staff were helpful and friendly. One man gave up a great restaurant recommendation and was quick to send us some fresh towels. However the hotel is let down by the management (head of reception). Even when we were leaving, she did not utter a word. The positives are the bed was comfortable and the garden is very beautiful. "

"Historical place, great atmosphere"

"Wir haben das Hotel aufgrund der Lage (Golf und Freunde in Calas) gewählt und waren zufrieden. Es hat unsere Erwartungen erfüllt. Freundlicher Empfang und sauberes Zimmer. Bad und WC getrennt, was wir geschätzt haben. Frühstück können wir nicht beurteilen, da wir nichts gegessen haben"

"Waren auf der Durchreise in dieser Unterkunft, ist wirklich einen Besuch wert. Hervorragender Service, sehr gutes Essen. Kreativ eingerichtet Es gibt nichts zu beanstanden."

"Tolles Hotel. Zimmer super. Poolanlage wunderschön. Frühstück reichhaltig. Sehr gute Innenstadtlage. Service und Personal sehr freundlich. "

"Old and dirty"