We had high hopes for this beautiful looking villa from the photographs. Unfortunately, we were disappointed. I should have had an inkling after I had to contact the owners for check in details, as this set the trend for poor communication with owners.
They were no help over lack of air conditioning in one of the bedrooms, their management company failed to even deliver a fan to help. They took a minimum of 3 days to reply to each request for help and they certainly made no offer of a financial resolution to compensate us for not being able to use one of the bedrooms, which meant all 3 of our kids had to share the smaller bedroom or with us (just what you want on holiday).
There is very little storage for guests, most of wardrobes are locked. No essential items for guests such as dishwasher tablets, salt and pepper, oil, cloths to clean with! We stayed in an apartment the week after this stay, also in Portugal and received all of the above, as well as a cool bag and shopping bags, little touches that make holidaying with a family abroad so much easier. We had high hopes for this villa due to previous reviews and we are not hard to please.
We were kind and accommodating while we waited for the owners to resolve the air con issue, they did not do this and were sarcastic and unhelpful when we suggested compensation. We are now looking to resolve this dispute through VRBO.
I would not recommend this property due to the poor communication of the hosts, expecting their guests to deal with contractors while on their holidays, the complete inaction of their management company and failure to offer any apology, verbal or financial.