4/10 – Schlecht
Riki
Mit der Familie gereist
13. Apr. 2025
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
I recently stayed at this hotel, and unfortunately, I must say I would not return. My experience was marred by several issues that left me quite disappointed.
Upon arrival, I encountered a rude receptionist (cool double nose rings if you want to identify her) who rushed through her instructions so quickly that I barely caught more than half of what she said. First impressions matter, and this one was certainly lacking.
The quality of the room was another major letdown. While the bedding was comfortable, the air conditioning was subpar, making it difficult to enjoy a pleasant atmosphere. Additionally, the bathroom was in dire need of repairs; the shower head was missing all but one nozzle, which was quite inconvenient.
I also had an unpleasant experience at the bar on Thursday night. The male bartender, who had long hair and wore sunglasses, was rude, prompting me to leave without even placing an order. Thankfully, the bartenders on Friday night were a stark contrast, providing top-notch service that was much appreciated.
On a positive note, Ty, one of the staff members, tried his best to address our complaints and ensured that our shower was fixed. His effort was commendable amidst the overall lack of service quality.
I was genuinely surprised that such an expensive and well-located hotel was so poorly managed and maintained. This was my second visit, and there will not be a third. I hope the management takes these concerns seriously to improve future guest satisfaction.
Riki
Aufenthalt von 2 Nächten im April 2025