4/10 – Schlecht
Jessa, Cold Spring
Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
11. Apr. 2025
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Pool chlorine levels were way too high causing 10 of our family members to get rashes, some as bad as chemical burn appearance. We discussed this with the waterpark manager Shelly the next morning as we were told the night before that no one was there to handle this at the time. Shelly told us she would look into it and call us to let us know what they were going to do to make it right…. We are now 5 days later and have not heard a thing, AS EXPECTED! We have pictures of all the kid’s rashes/chemical burns and fully intend to make a formal complaint
We were at the restaurant for 45 minutes before we got our drinks, even though the order was taken right way. Our food order was finally taken at about 70 minutes of being there. They brought complimentary chips and salsa out at about 100 minutes of being there due to the wait. We finally got our food after being there about 2 hours. 2 of the orders were wrong, not getting their sides at all. And we got two of the dishes about 10 minutes after the others. We finished eating about 20-30 minutes after that but proceeded to need to wait for our bill for another 30-40 minutes. Then when we got our bill the entree’s prices in the menus did not match the receipt. The kids meals all were $1 more than what was listed in the menu and most of the other entrees were more on the receipt than what the menu said as well. And this WAS NOT the gratuity! We were told they took the automatic gratuity off and left it up to us due to our very wait.
Jessa
Aufenthalt von 2 Nächten im April 2025