4/10 – Schlecht
Christen
Mit der Familie gereist
14. Apr. 2025
Verbesserungswürdig: Personal & Service und Ausstattung
The hotel staff was incredibly unfriendly to us. We had just driven 6 hours with my 2 year old and 8 year old. My 2 year old had been in his car seat cooped up for several hours.
We arrived at about 8:30 p.m. He was VERY active when we got into the room because he was stuck in his car seat for so long. He needed to get some energy out. He was running around the room (in a controlled manner - but he was busy).
We did not even have our bags unloaded (so maybe after 8 minutes of getting in and getting settled) we get a call from the front desk that we were being too loud for the people below us! Keep in mind it was not even after 9:00 p.m. at this time.
I felt like we couldn't even walk around unpacking our bags for fear of getting scolded again! I let the kids watch a movie and they settled down but after that we were not welcomed by the front desk staff at all. Anytime we had a question we were treated as if we were outcasts. The next day, we asked for help with the television in the workout room (which was a pretty lame workout room) and he couldn't figure it out so he just walked out after trying to help us for maybe 2 minutes... Didn't apologize. He didn't care that it didn't work.
We then left to go and find a park nearby because we needed to get out of there. We felt very unwelcomed when we went to breakfast as well. My kids are GOOD kids... perfect, NOPE. But.... not like we were treated. If you have kids, do NOT go to this hotel.
Christen
Aufenthalt von 2 Nächten im April 2025