8/10 – Gut
Alessia
Mit einer Gruppe gereist
21. Dez. 2024
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
During our stay at the hotel, we were impressed by its fantastic location and convenient connection to the city center, which made exploring very easy. The rooms were well-equipped and met our expectations in terms of comfort and amenities.
Unfortunately, our experience was overshadowed by a major downside: the heating in our room was not working, leaving the room extremely cold during our stay in December. While the hotel provided us with a portable heater as compensation, it was impractical. The heater was incredibly loud, making it impossible to use at night, and it couldn’t be placed near textiles due to fire safety concerns, which was a challenge in the small room. As a result, we spent several freezing nights, which significantly impacted the overall comfort of our stay.
While the location and room features were commendable, the unresolved heating issue made our experience less enjoyable than expected.