2/10 – Ungenügend
Nichole K.
17. Juni 2024
Verbesserungswürdig: Sauberkeit
Won't stay again
I was pretty disappointed with my experience. We booked and paid for this stay up front. The Tuesday before our stay the host told us the unit was being repaired and that it might not be done for our Friday night stay. We were not contacted prior to this. Turns out the property would be completed and we could still come for our stay. I appreciated the communication up until that point.
When we arrived the unit seemed ready. However, there was no central air. There was a window unit in the living room and a portable unit in the back bedroom. These did not keep the unit cool. We had to go purchase fans ourselves to make it bearable to stay in the unit. I contacted the host to see if there was anything we could do and never received a response from him at all. The place had bug traps all over and what looked like black mold by the hot water heater. Part of the living room carpet was also wet our entire stay.
This was my first experience using Vrbo, and now I am not so sure I will use this app to find a place again. I was disappointed by the lack of response when we said we had a problem with the unit.
Nichole K.
Aufenthalt von 2 Nächten im Juni 2024