The place is beautiful and you can see the Volcano de Agua clearly. The facilities in general are lovely with a colonial touch to the place. However, it has the problem that the pools don't work, and the reception service is bad. They didn't even greet us upon arrival, and there was no one in the parking lot when we got to the hotel. It took a long time to get our room, and even though they saw that my mom is disabled, they gave us rooms that were very far away, and walking is difficult for her. The place lacks staff because it's very big, and for example, the room service took a long time. The gym is small, and one of the jacuzzis wasn’t working. The restaurant has good customer service, but the buffet is very limited, and I don’t understand why they gave me water bottles and then charged me for them afterward. For a 5-star hotel, it leaves a lot to be desired.
