2/10 – Ungenügend
Ralf
30. Sep. 2016
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
False advertising - do not book!
Do not book the Budget Double room (or any room in this hotel). According to the Hotels.com listing, it has breakfast included, AC and TV. When I arrived I was told to have booked a room only and was given a room without TV (AC only on request).
After showing the listing on Hostel.com, I was given a bigger room with TV (I suppose it was the Deluxe Double room).
But still, the room and the hotel do not hold up against what is promised on hotels.com:
-Balcony: NO, -Daily housekeeping: NO, -Free bottled water: NO, -Free newspaper: NO, -Free toiletries: NO, -Free WiFi: slow/unstable, -Premium TV channels: four distortet singhalese channels. -Separate dining/living/sitting area: not in the room
The bathroom had no window or other ventilation and quite smelly. Room and bathroom were filled with mosquitos, as the doors were kept open (smell?)
There is staff a plenty, but none of them seems competent enough to work in a hotel (or even know, how a hotel works). Location is quite nice at a river bank (if quite a way out of town), but even here the dining area is littered and filthy.
If you use the restaurant check the bill against the menu. A starter for 150Rs showed up on the bill for 650Rs! Or go to another restaurant - the food is not that special anyway.
This place has quite some potential, it's just totally unused.
As is, the description on Hotels.com is false adverstising.