2/10 – Ungenügend
Celeste G.
12. Dez. 2024
Verbesserungswürdig: Sauberkeit
Worst experience I’ve had
Check-in was three hours late because they had to deep clean. When we get there all the furniture and carpet is soaking wet from them cleaning it. After driving 17 hours overnight, we couldn’t even sit down and relax. I reached out to the property manager, and her response was to sit on a towel, there was six of us staying there and only seven towels total, three of them being wet in the washer still. Also, when we arrived, the dishes were still in the dishwasher that I had to put up. The washer and dryer were both going, with the dryer, having a huge comforter in it that took forever to dry. So I had to do dishes and laundry that wasn’t even ours when we arrived. The trashcan outside was overflowing trash blowing down the alley. We were there for my daughter‘s wedding and we couldn’t even take her dress out of the bag because the carpet was soaked. It is not very well stocked in the kitchen area and the Keurig was nonfunctional. It is a beautiful home, but I feel that the property manager or owner was not prepared for our visit and I would’ve rather them cancel my reservation.
Celeste G.
Aufenthalt von 4 Nächten im November 2024