8/10 – Gut
Alice
13. März 2025
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
I liked the aesthetic of the hotel and rooms and most of the staff were pleasant. However, I found some things could have been improved upon. My room was the deluxe king room, and the TV cabinet was missing the sliding doors which looked sloppy. Also there was no closet, just an armoire with limited handing space which was hard to organize my things. The carpets also were musky smelling.When I arrived, there were plenty of dirty room service dishes outside of rooms, and they were not picked up for at least 2 days.
I dined in the restaurant for dinner my first night, and the food and service were really good. However, I attempted to dine again twice for breakfast but did not enjoy those experiences. The waiter on one day seemed annoyed to be working, which made it uncomfortable. The next day, there was only a waitress on staff that seemed overwhelmed with only 3 tables. I was left for 30 minutes with the menu with no service which was a waste of time.
Lastly, the elevator was broken for three days which could be inconvenient for those with mobility issues or when brining or removing luggage from the upper floors.
I hope to return to Austin, but don't think I will come back to this hotel.
Alice
Aufenthalt von 5 Nächten im März 2025