I love this hotel, I like the Victorian style, the quiet , the coziness and the decors. The reception desk are excellent, polite, cheerful and very helpful! Whenever we call them, our requests are immediately met . However, the service in the restautant was entirely opposite. The one time we ate there for lunch, we were so disappointed. We requested for coffee twice, but it was never delivered to us . I think asking for it the third time is too much. And as I looked around, there are more that enough servers . I believe at least someone will check around from time to time if there’s something the customer needs. It is a buffet style, but the customers might still need some things. Overall, it was a good stay , I would love to come back to this hotel again but I won’t make use of the restaurant again.