2/10 – Ungenügend
David
Mit dem Partner gereist
13. Dez. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I don’t even know where to begin with how disastrous my stay was at this establishment. I had specifically booked a room with two queen beds and a kitchenette, but upon arrival, I found that the room had been swapped without any prior notice.
When I arrived around 3:30 pm, reception was completely unmanned. I was left stranded, making countless phone calls over the course of 25 minutes before finally reaching someone. Even then, they gave me the incorrect door code twice, further wasting my time and patience. When I finally got through to the person on the phone, they had the audacity to suggest canceling my reservation, despite me having just driven 700 kilometers to get there. After insisting I needed my room, I was given a room that was entirely different from what I had booked.
Instead of the two queen beds I had reserved, the room contained a single bed and a king bed. There was no proper kitchenette—just a microwave and a toaster, which made it impossible to cook. As a result, I had to eat out, which cost me significantly more than expected.
To make matters worse, the bathtub/hot tub was completely inoperable because the faucet was missing, and the room itself was clearly not cleaned properly. Adding insult to injury, the pool area was shut down without any prior notice, which was one of the reasons I had chosen this location.
Other guests staying at the property were also complaining. They reported having no hot water, and plumbers were stomping around late into th
David
Aufenthalt von 2 Nächten im Dezember 2024