8/10 – Gut
Robert, Jacksonville
16. Feb. 2025
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I was there for the holidays of Christmas 2024. I was booked from the 16th of December until the 2nd of January. 2 days before Christmas they were removing the tile in the lobby and when I came back to my room which was on the first floor, the dust from the construction had filtered underneath my door and everything had a coating of white dust on it including my bedding and clothes. Given the next day was Christmas Eve I did not make a complaint or concern. Also on Christmas day I did not mention it. However, the day after Christmas I went to the front desk to ask for someone to come in and run a vacuum wipe down things. The management at that time was very rude about it and said I was not entitled to any housekeeping up until a certain time of my stay and what I mentioned about the dust everywhere from the construction that they created. She was rude and begrudgingly sent someone after. I really expressed my frustration about it. In my 50 years of travel, I have never encountered such a unpleasant person working at a hotel and that's all I'll say.
Robert
Aufenthalt von 17 Nächten im Dezember 2024