4/10 – Schlecht
Leanne
Mit dem Partner gereist
30. Jän. 2025
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The Sheraton has impressive amenities and is located in an excellent area. However, my recent stay at the hotel with my spouse left much to be desired. Specifically, we were unable to sleep because the guests in the rooms surrounding ours were loud and disruptive into the early morning hours (excessively loud music, doors repeatedly slammed, yelling/screaming, strangers pounding on our door). We had to call the front desk 2-3 times, but the issue was never adequately addressed. After we first informed staff of the noise, to their credit, they did send someone to instruct the other guests to be quiet. Our issue is that staff should have returned to our floor periodically to verify that their directive was being followed. This did not happen and the problem persisted. As a result, we had to call them at 3am and 4am to report ongoing issues. The noise persisted until 5 am and, at that point, we resolved ourselves to the fact that we would not be getting any sleep. We reported the issue again at checkout and were told that a manager would be calling us in the coming days. It has been more than a week and we have heard nothing. This lack of responsiveness on the part of the Sheraton staff is disapointing. Unfortunately, we cannot recommend staying here if you are looking for peace and quiet.
Leanne
Aufenthalt von 1 Nacht im Januar 2025