8/10 – Gut
Tiara
Mit der Familie gereist
13. Feb. 2025
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
When I first made it there to check in at 4:10, my suite was not ready and had to wait 25-30 mins for housekeeping to clean it. Upon entering the suite, it smelled like a DOG!!! A complete turn off! I had to ask the front desk associate for something to help get rid of the smell and she gave me Lysol…Asode from that, the suite was perfect ! The overnight front desk associate is EXTREMELY RUDE! I accidentally locked myself out of the hotel and had to call to be let back in and he had a nasty attitude about it. When he let me in, I then asked what do you have an attitude for? He proceeded to say ma’am if you don’t like it you can leave and I said I know I can but what does that have to with you having an attitude… About 20 mins later, the police was at my room door stating he wanted me off the premises. I was so baffled and taken back by this and upset because I still don’t understand why he had me leave the hotel. I paid more than average that night because of high rates during superbowl weekend! That was not cool! I travel and go to hotels often and I’m NEVER A PROBLEM! For what!? I’m so unproblematic and chill. Still waiting on a call back from upper management!
Tiara
Aufenthalt von 1 Nacht im Februar 2025