We hope that VRBO will take note and remove the listing.
My wife and I, both in our 70s, rented this unit for three nights, from July 5 to July 7, 2019. We rented based on the VRBO listing mainly because of the 40 on-line pictures and the promise that the unit is handicapped accessible.
Prior to embarking on our trip, we realized that there was something odd about the pictures: they depict more rooms than the unit was listed for, e.g., at least three different bedrooms, and two different kitchens. It seems now that the owner was mixing together pictures of two different units, a nicer, accessible downstairs unit and a very inferior, cramped upstairs unit.
We contacted the owner by email to clarify the situation. We
received no reply from him.
The on-line occupancy calendar on the VRBO site showed no other rentals of the unit for the weeks prior to our dates.
We arrived in Beauvoir on July 5 and proceeded to the unit that we thought we had rented---the nicer downstairs unit, depicted in most the pictures---only to find a couple from Austria already ensconced there. They said they had rented the unit from another site six months prior. The owner's mother came over and gave us a key to the upstairs unit. We protested that this was not what we rented, but she spoke no English and we could not understand her French. She said that the owner would come over in the evening to talk with us. He never showed up during the three days we stayed. We emailed him with complaints but he never responded.
Here are some of the misleading parts of the ad:
1. Of the 40 photos, only seven in fact appear to depict parts of the unit we were given---the pictures numbered 10, 12, 13, 24, 26, 31, and 32. As you can see, those pictures show a cramped upper-story unit, with eaves that make the actual walkable space in the unit extremely small. One cannot stand upright in most of the unit. My wife bumped her head on the walls several times.
2. The actual unit was accessible only via a narrow, tall staircase, which contradicts the promise that the unit is "wheelchair accessible".
3. The ad says that unit has two bedrooms, but it has only one. The ad says that the unit sleeps 6 people but there is only a single bedroom with a bed that sleeps two, plus a single day bed and a small crib. The ad says that the bathroom has one large sink for two people, but it had only a tiny pedestal sink.
