4/10 – Schlecht
Sulton
Mit der Familie gereist
26. Dez. 2024
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
We were disappointed with our stay at this hotel. While the design and construction suggest it was once a top property, it now feels outdated, with visible cracks, dirty corners, and worn-out furniture. It seems the owners are neglecting maintenance, which significantly affects the guest experience.
Facilities:
For the first five days, most facilities, including the pool, kids’ playroom, market, and club, were closed. When we asked, staff explained that low occupancy was the reason. This is unacceptable, as guests expect advertised facilities to be available regardless of how busy the hotel is.
Food:
The all-inclusive package was disappointing. Early on, food options were limited, and even coffee and tea machines were turned off. Only after more guests arrived did the variety improve, with ice cream and coffee machines being activated. However, the food quality was poor—mostly fried items and very few options for children. Mealtimes were chaotic, with long queues inside and outside the restaurant.
Location:
The location was a positive, as it’s between two small cities and close to Malaga.
Overall:
I regret choosing this hotel due to poor maintenance, limited facilities, and subpar food. Improvements are needed to justify staying here.
Sulton
Aufenthalt von 10 Nächten im Dezember 2024