4/10 – Schlecht
Sofia
31. März 2025
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The hotel must be under new management because we have stayed here numerous times and this time was a big disappointment. Just to name a few, elevator broken and our room was originally on the 3rd floor floor but asked receptionist to give us a room on the first floor but they could only offer 2nd floor. My sister has very bad knees and had to carry all her things and help her. One of the doors by the pool was broken. The whirlpool water looked dirty. Our room's bath room door didn't close, the night stand table was broken and fell to the side, the bathtub was very unsafe, the tub did not have a flat surface, making it unsafe for my sister with the bad knees to shower. The phone in our our room was broken with no dial tone. I reported it to front desk and they said the would put it on the list. The food was terrible! Looked like it was reheated from a few days go! Hope they improve!
Sofia
Aufenthalt von 1 Nacht im März 2025