2/10 – Ungenügend
Natalia
28. Okt. 2024
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
We booked 4 rooms with underground (under the roof ) parking. I booked The room as the first one and somehow my parking request was not secured . Staff was very rude and told me they cannot magically make one parking spot more for me as everything is booked and blamed Expedia for the mistake. After long talk to the manager he offer us his parking spot (in front of the hotel and we had to leave the our car keys at the reception ! as this was emergency exit spot and if something happens they will have to move our car ! ) we did not have any other option so painfully we agreed.
It was really uncomfortable and unpleasant and at the check out they expected us to pay full price for the parking spot. I find it very upsetting how the staff talked to me and how they handle the situation . We got parking spot on the emergency exit , next to the bunch of bicycles which could cost us a damage and we had to leave the keys from our personal belongings . And what’s more no one speak German or English ! Very frustrating!
Natalia
Aufenthalt von 2 Nächten im Oktober 2024