2/10 – Ungenügend
Judy S., Jacksonville Florida
10. Sep. 2024
Verbesserungswürdig: Sauberkeit
Feeling Mislead
I didn’t stay at this property. I booked this property in July and was looking forward to a relaxing vacation. After driving 8-9 hours from Fla to Ellijay Ga only to find a dirt gravel road which climbed up a mountain that had a cliff on one side of the road and a rock wall on the other which continued to the property concerned me. As soon as I arrived in the driveway I called Vacasa who was handling the property and explained my concerns. I was told by a young lady that there wasn’t anything she could do and then hung up on me. I had to make a decision to stay where I didn’t feel safe or head back down to the main road and get a hotel that accepted two dogs before it got dark. I was hoping to straighten things out the next day. Once again down the mountain on this road I went only to have a car coming in the opposite direction. We almost side swiped each other trying to avoid going down the cliff. No where in the property description did I see anything regarding these type of roads. If it had been there I would have chosen a property in town. The next day I called VRBO who got Vacasa on the line for me to speak with again . Once again -I was told that there wasn’t anything they could do. I was told it was my fault since I didn’t look at the map leading to the property -which I did do . The map doesn’t state what type of roads lead up to this property just names. I expected more support on my behalf from VRBO which didn’t happen. Im very disappointed in all of this.
Judy S.
Aufenthalt von 7 Nächten im September 2024