4/10 – Schlecht
ashley s.
14. Okt. 2024
Verbesserungswürdig: Sauberkeit
Very Disappointing - left early
There was a strong smell of spices when we walked in - like someone just cooked. I could tell almost instantly this place wasn't really clean. We checked in at night and lighting is poor/minimal, so I couldn't tell the depth until the morning. Dust, dirt, crumbs in the corners, along the baseboards, underneath living room furniture and next to nights stands in bedrooms, windows were filthy with dust, cobwebs in corners and overhead lights. Mildew and orange residue on shower curtains. No one had really cleaned this house in a LONG time. Furniture outside was filthy - table covered in old pollen, dirt. Chairs/couch hadn't been vacuumed or blown. I looked for vacuum or other cleaning supplies so I could clean - but there are none. The front right burner on stove didn't work - found that out while cooking. In both bathrooms we found that the lock on the bathtub drain didn't work and there were no stoppers, so my 2 year old couldn't take a bath. I contacted Vacasa within the first few hours of us waking up the 1st day. They continued to tell us someone would contact us, and they may be able to send out cleaners. I continued to follow up throughout the day and kept getting the same message - someone will be in touch, but NO ONE EVER WAS. Lastly, the house is renovated - but this is a lipstick on a pig situation. You cant tell from the pictures, but its obvious when you arrive. We ended up leaving a day early due to the lack of contact and issues. Refund warranted!
ashley s.
Aufenthalt von 3 Nächten im Oktober 2024