6/10 – Okay
Thuy L.
24. Dez. 2024
Misleading and poor communication
My family booked this stay months ago. We were messaged by the owner 36hrs before our check in time that the pool pump was just broken and unable to be fixed in time. This was disappointing since we booked this location for the pool (young children) He said he wanted to cancel our booking after we asked for a discount. Instead of just saying no, he threatened with a last minute cancellation Which made us panic since we were unable to get another booking within that price range for our group size This made us agree to continue the booking, eventually he was happy to give a discount and early check in Upon arrival, the pool was bright GREEN. clearly it's been broken for months and the owner either never checked it, or used the same tactic to bully other customers into agreeing with the conditions We felt very lied too. If they were honest early we could have found another property.It is a very old property but expected for the price range. However the neglect is clear -air cons leaked inside and outside -some windows and doors didn't have fly screens so unable to open the windows at night -some doors leading outside had no lock so anyone can get in/out But the bonfire and location was beautiful. 8 bathrooms was great too It just needs some TLC and maintenance for customers come. Especially the pool However the owner communication leaves much to he desired.
Thuy L.
Aufenthalt von 2 Nächten im Dezember 2024