Nachhaltige Hotels in Boston suchen

"Das Checkin ging schnell und unkompliziert. Die Lage ist super und das Zimmer sehr komfortabel. Die Mitarbeitenden waren sehr zuvorkommend."

"We checked in and were assigned the wrong room (had handicap shower, when we specifically booked a room without - which cost us a few bucks more). We learned this only after dragging our five pieces of luggage up to the eight floor and to the end of a very long carpeted hallway and then had to go back down to the lobby. It took some time to assign us a second room, and we received with no apology for the error. When I mentioned to Darryl that an apology would have been appreciated, he gave me a bewildered look. “An apology? What for?” The Westin obviously does not bother to train its staff properly. Disappointing."

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