10/10 – Hervorragend
Jonathan, Westminster
Mit dem Partner gereist
4. März 2025
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Looks really good from outside - beautifully maintained garden frontage leading down towards cliff top road. Inside: All recently renovated / redecorated, clean and smart. Some rooms are cheaply fitted out, but 'Premier' rooms much better. Customer service - variable: restaurant staff were defensive, bordering on being rude, when misinformation in the menu was brought to their attention. Late into our first night a very loud and over amplified musician was entertaining in one of the reception rooms which made sleep impossible. Next morning, as compensation, we were offered complimentary breakfast and upgraded to a 'Premier' room located well away from the reception rooms (where another rowdy event occurred on our 2nd night). This worked such that we heard no noise at all. We were informed that the hotel is very popular for large events and hence through most Friday & Saturday nights the hotel hosts gatherings usually with loud music.
Overall, we really enjoyed our 3 night stay and very much appreciated the manager's decision to upgrade our room so that we could enjoy a peaceful couple of days in a luxury.
Note: Parking costs an extra £15 / day unless you have Expedia VIP benefits.
Jonathan
Aufenthalt von 3 Nächten im Februar 2025