4/10 – Schlecht
Kathleen, Hayward
Mit einer Gruppe gereist
26. Jän. 2025
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Upon arriving the hallway up two flights of stairs was pitch black. It was raining outside, after multiple attempts to get into our room we called for help. We were told to go try again so back through the rain and dark. No luck then we find out the lock isn’t working and our room wasn’t cleaned. So they moved us to a one bedroom. We go there (with wrong directions) and that rooms doesn’t open. Good grief! Now we’re soaked. We are told no matainence person there and could be for an hour or more. Two hours later we’re in. The room smells, has a broken table, stained couch and the water smells like rotten eggs. There’s an old rugs outside the room. We could hear a phone ringing all night. The room was right next to the complex entry gate. It was 11 pm when we finally got in and we’re exhaustesd and no sleep all night. The next day our 2 bedroom wasn’t ready after asking multiple times until afternoon. We come back after dinner and it’s still pitch black with n outside lights up to the second floor. Finally in this room and it was much better. This was a horrible experience. They offered the difference in the price between the one bedroom and two. I said no I didn’t book a one bedroom and with all the problems I wanted one night free which they finally agreed. It’s too bad the property looked nice and the second room was spacious and so much better but I would not choose to stay here again or recommend staying to others. Very stressful and all we wanted was a restful week.
Kathleen
Aufenthalt von 5 Nächten im Januar 2025