This is a hard review to write but I need to write it. My Mom and I stayed here last year and there were some cleanliness issues then, but we were hoping they would be resolved, so we gave it another chance this year. Unfortunately it was worse this year. The unit was
very dirty upon arrival. The kitchen floor was filthy, it had not been swept or mopped (crumbs and coffee splatters on the floor), the unit hadn't been dusted in quite some time (hair and thick layers of dust on coffee tables and bedroom side tables, there were large stains on the area rug upon entry, dog hair on the bed, the hot tub was grimy and murky and cold. We went to wash some bath towels in the on site laundry room, as there were only 3 towels left for us for a week stay for 2 people and there were moldy wet towels in the dryer. We found out a day into our stay that the owners weren't in the state, they were on vacation, and we were told by their daughter that they didn't check their VRBO emails ( we reached out about the cold hot tub via VRBO and didn't hear back), and they didn't text. Daughter showed up in the evening one night without knocking on our door to check the temp of the hot tub, just walked by and lifted the cover w/o even identifying who she was and why she was there. Everything about our stay was awkward and uncomfortable.