2/10 – Ungenügend
DY, Hong Kong
6. Sep. 2017
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not recommend, nobody in the reception, dirty!
I arrived the hotel at 7pm but there was nobody in the reception, just left a telephone number with several Korean words which I didn't understand. I had no telephone to call the telephone number and had to ask the neighbourhood shops for help. Hardly contacted the telephone number, however the host could not speak English, hopefully I had a Google translate app to help my message in Korean language to show the neighbourhood shops owner to talk for me. Finally, I was told a room was not locked and I can go inside. Waited for the hosts for 30 mins and didn't back yet, I left the luggages in the room and closed the room door without locked for dinner, and left my message in Korean languages translated by the Google translate App to request them not to lock the room door and provide a hair dryer which was not provided in the room. On the next morning, still didn't see the host, again wrote my message in Korean language that I would leave my luggages in the room and get back at night. At the end, when we came back we saw our luggages in the corridor next to the reception. We didn't see the host for the whole time.
Further, the facilities in the room are dirty, there were some hair and dirt in the pillow case, some dust in the bed, the towel is slightly grey, no hair dryer in the room, room is very small, a lot of dust in the toilet window and also on the shower gel bottle and shelves.
This is the worst and terrible hotel we stayed, not recommended!
DY
Aufenthalt von 1 Nacht im September 2017