6/10 – Okay
Polly
Mit der Familie gereist
29. Dez. 2024
Verbesserungswürdig: Sauberkeit und Ausstattung
What a shame. We arrived and the property hadn’t been cleaned. I rang the property manager who was very apologetic and confirmed the cleaner was sick and didn’t bother to tell anyone. She organised for the property to be cleaned urgently and offered to reimburse us for a couple of drinks as we were nearby having a drink so we weren’t in their way. We came back and when I went to bed I discovered they had only made one bed up, the main bed and the bed I was meant to sleep on was just a bare mattress. I messaged the host advising them of this. The response was ‘you booked for two people so the cleaner just made one bed up’. It was a trip for my Mum and I. I purposely booked a property with two queen beds. They came the next morning and made the second bed up for me but not after a night with no mattress protector, sheets or pillow cases. I didn’t care about the original clean not happening as things happen and it was resolved quickly but not having a made up bed to sleep on was very disappointing and I certainly wasn’t going to let my Mum sleep on it. I wasn’t going to send the host our receipt for the drinks she’d offered to reimburse but after that I did. Still no response or reimbursement.
Polly
Aufenthalt von 2 Nächten im Dezember 2024