Beware! This house has significant mold issues, which I discovered upon arrival. Despite notifying the host immediately, I received no response. The smell was unbearable, especially for someone with breathing problems like myself. My husband and I had to relocate to a hotel for our own health and safety. Unfortunately, other family members couldn't afford to leave and had to endure the conditions.
After 3 days of no contact, I reached out to VRBO for assistance. They eventually connected with the host, who admitted to inputting the wrong contact info. By then, it was too late to remedy the situation effectively.
The host did apologize and promised a full refund, but obtaining it proved to be other challenge upon returning home. VRBO listed the cancellation under "house rules violations" which was inaccurate and frustrating.
Adding insult to injury, the host reacted defensively and sent me a lengthy, hurtful message after I expressed my dissatisfaction. Telling me how rude and disrespectful, I'm am. She told me that I can't handle stress and she feels sorry for any other places that would have to deal with me. This exchange was deeply disappointing and added unnecessary stress to an already very difficult situation.
I appreciate VRBO eventually rectifying the refund issue, but the overall experience has left me wary of future house rentals. Moving forward, I'll likely opt for hotels, where I feel more confident about the cleanliness and customer service.