6/10 – Okay
Michelle
Mit der Familie gereist
7. Dez. 2024
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
About our stay
About our stay.
They room and setting was lovely we couldn’t have asked for a nicer place. However with red alert weather warning and the power cut from 1am, high winds tiles falling from the roof and no heating it soon became quite a stressful stay. This through no fault of yours of course this is something you cannot control.
We did become to get quite concerned as to how we would get home safety the next morning and were worried about traveling with our 6 year old son and for all our safety.
This is where I became very disappointed in the service received.
I messaged the out of hours number given to ask if if was possible to have a later check out due to the severe weather warning. And asked if breakfast would still be served due to no electricity,
The response I got was this -
Good morning sorry for the disruption unfortunately we have no power across the entire site. Regrettably we are unable to extend your check out as we have wedding guests arriving however you are more than welcome to wait out the storm in rhodris. A cold breakfast of cereal and yogurt is also available at rhodris. Please pop over to the office if you require any further information.
We did go down to Rhodris. We were greeting by 2 staff member sat by the fire. Considering breakfast was between 7.30 - 10 and it was no 9.15 there was nothing set out and we had to ask. We knew there was only going to be cold items due to the electricity. We were served cereal and yogurts the yogurts were o
Michelle
Aufenthalt von 1 Nacht im Dezember 2024
