6/10 – Okay
Susan
1. Feb. 2025
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a destination property. Golf and conference appear to be it's big hitters. Convenient for access and travel throughout as it is situated at a major access hub for 2 motorways and several A roads.
The spa is good, but remains chaotic in the reception area.
Cleanliness overall is good and the rooms seem to have had a recent upholstery update. Having said that, rooms do still need a detail clean. The sink in my bathroom was badly cracked. The crack was stained black indicating that the sink had not been hygienically cleaned in quite some time. Hair, dirty hand prints, splashes over the back of the bathroom door. Hand prints on doors and door frames throughout. Mold in the corners of the shower stall.
The resort and it's infrastructure has clearly been well planned and executed. First Class. Where it falls down is on a lack of attention to detail, consistency and often a 'can't do' attitude from staff. IMHO these are factors that stop the CM from being truly great. All easy fixes with enhanced training. Why not be excellent rather than good, especially when all the building blocks are already in place ?
Susan
Aufenthalt von 3 Nächten im Januar 2025