4/10 – Schlecht
Amanda
Mit dem Partner gereist
11. Apr. 2025
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The property is fantastic—centrally located, with charming historical features. The MOD was welcoming and friendly, making my stay enjoyable. However, my departure experience was disappointing.
I realized I left my ergonomic pillow behind, which is essential for medical reasons. Unable to retrieve it personally, I asked if it had been found. After a day and follow-ups, they confirmed it and agreed to ship it if I sent a label. A few days later, there was confusion over a delayed charge for my stay, which I mistakenly denied but quickly resolved. In the same email, I sent the shipping label for the pillow.
I was told the pillow would be shipped the next day but received no updates. After two days, I followed up, offering to schedule a postal pickup to ease their burden. Despite my efforts, communication stalled. When I reached out to the MOD for an update, I received a scolding email asking me not to contact the MOD again and accusing me of being angry and unsympathetic to the owner's personal hardships—an accusation that felt unwarranted as I remained professional throughout.
The situation is frustrating. My medical condition requires proper spinal support, yet the pillow remains packed with no shipment date or pickup address provided. While sympathetic to the owner's circumstances, I hoped for mutual understanding of my needs. Now, I face either buying a replacement pillow I can’t afford or continuing doctor visits indefinitely—all due to poor communication.
Amanda
Aufenthalt von 2 Nächten im März 2025
