6/10 – Okay
CARLA
21. Dez. 2024
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Started Terrible… Ended very happy.
Desk clerk was friendly and extremely helpful/understanding.
My neighbors started smoking marijuana for multiple hours although the rooms are posted non-smoking which triggered an asthma attack.
I made plans to change motels, but the clerk immediately offered to change rooms when I came down to let them know I was leaving after assuming they were full.
He let me smell a new room to make sure my special needs could be accommodated. CPAP machines can not be used without causing a lot of residual issues around smoke and he understood my situation.
Greatly appreciated the willingness and ability to be flexible and accommodate my health needs.
I’m not sure the customer bad behavior could have been prevented , but staff did all in his power to remedy my situation.
Very Grateful I didn’t need to spend additional money.
CARLA
Aufenthalt von 1 Nacht im Dezember 2024