2/10 – Ungenügend
Tom
Mit dem Partner gereist
23. Apr. 2025
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
*AVOID - book the Grand Riccarton Hotel instead. Round the corner, much nicer and similar price*
Room smelt overwhelmingly of the Thai restaurant kitchen below the room (windows were closed). Advised staff who was reportedly a trainee but agreed and gave us two room diffuser sprays, neither worked. After a while the smell was so strong it started to make me feel nauseous and our clothes reeked of the smell. There was also a loud party next door playing music, drinking and banging around. We decided to stay elsewhere. The trainee stated that the manger would be on duty in the morning to organise a refund. We returned in the morning and spoke to another staff member who confirmed we would get a refund after Expedia release the funds. We spoke to Expedia later on who then confirm the funds had already been released to the hotel and that they were refusing to issue a refund. We’ve sent multiple emails to the hotel and manager directly which have all been completely ignored.
Save yourself the hassle and book the Grand Riccarton Hotel instead, we booked there last minute after leaving here and was greeted by friendly staff and modern rooms for a very similar price.
Tom
Aufenthalt von 1 Nacht im April 2025
