2/10 – Ungenügend
Mark H.
27. Feb. 2025
Verbesserungswürdig: Sauberkeit
Owner cancelled Reservation night before stay
I reserved and paid (nonrefundable) for 4 nights at this property in August 2024 for a February 2025 vacation. I checked in with the owner a week before arrival to ask about the hot tub and the outside grill. I was told they were good. There were 8 of us coming. One flying from Dallas, One flying from Florida, 3 different car travelers from Texas (8.5 hr drive).At 7:30 pm the night before we are leaving, the property owner messaged that he is cancelling our reservation. The property is not finished with repairs and the contractor can't finish and I need to cancel.Literally unbelievable. I contacted VRBO, they were awesome! Called the owner and called me back. They refunded our money plus future credit.The problem was booking a house with 10 beds in less than 24 hours. We had to use another service for this trip to find a house immediately.While I highly recommend VRBO for future stays, I would not book this property or with this owner ever again.
Mark H.
Aufenthalt von 4 Nächten im Februar 2025