2/10 – Ungenügend
peter k.
20. Feb. 2025
Worst check-in/customer service ive ever experienced
I typically do not leave reviews, but this was by FAR the worst check-in/customer service Ive ever encountered on any of my travels. I feel the need to share it to help others avoid Vacasa and the headaches we experienced that truly ruined our trip.Every time I try to leave a review, it cuts me off with how much Im allowed to type, so here are the bullet points:-Had to ask for check in instructions the night before the trip-Couldnt find address or parking garage that I was told to find.-Talked to customer service after 45 mins of searching. Was rudely told to follow instructions in text, and then informed about how copper is located a few hours west of DIA. -Then sent another message saying i needed to go to their office at another address to get keys from a lockbox. This was not told to me in original instructions-Once at office where there was no staff on sight, the lockbox was broken and buttons could not be pressed. Next to the lockboxes, a sign read:"Lockbox not working? Try hitting with this golf club"- a golf club was neatly presented under the sign to use to smash the lockboxes"-Called customer service again to inform them I couldn't get into the lockbox due to broken buttons, the guy laughed. He eventually told me how to get into the office to get a different key, and told me the maintenance guy would call me to help get us into the unit.-Never received a call from the Maintenance personelAVOID AT ALL COSTS! More happened, this is the short version
peter k.
Aufenthalt von 2 Nächten im Februar 2025