8/10 – Gut
Cari R.
10. Apr. 2025
Gut: Sauberkeit
Could have been perfect, but not what we booked
The property we booked was not the property we ended up staying at. At 12:45 PM on the day we are set to check in, I received a phone call asking to have a late check in because the cleaners hadn’t entered the property on time. I agreed. Then at 3:01 PM I was texted that the previous guest was still in our unit and they cannot access it. So we would either be refunded or switch to a unit that is not what we booked. Mind you, I booked this in October of 2024 for a stay in April of 2025! I booked a larger place because while we only had 4 people they were from different families. After much back and forth we agreed to the lesser unit because we literally had no where to go and proximity was a necessity. The company made accommodations so it ended up being fine. However, the inconvenience and stress very frustrating to start off our stay. The unit itself was good, location was perfect for where we needed to be, and the communication with (even with the issues) was very accessible. If it hadn’t been for the checkin issues, would have been a perfect stay. Again, they made it right with accommodations so I was pleased with that.
Cari R.
Aufenthalt von 2 Nächten im April 2025