6/10 – Okay
Sara
Mit einer Gruppe gereist
15. Jän. 2025
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
I wish I had a better review to write for our stay. This property is going through a “refresh” and while I understand they still have a business to run, I wish they would have told us this before our stay.
We got there and there wasn’t water running for 4 hours - couldn’t even flush a toilet. There was construction noises most of the day and the elevators were soooo slow because of the workers going up and down. The water in our room was basically grey water. It was cloudy to the point it looked white and it never settled. We had to brush our teeth and wash our face with water bottles. One night we asked for more water bottles and the staff told us there was no more available at the front desk and that housekeeping was gone for the day and locked everything else up. He had to go to the kitchen and get us a bucket of water.
Finally, the staff was incredibly rude and unhelpful. They made it feel like we were out of line to ask for accommodations and someone to speak with. I also heard the male front desk staff making grunting (almost gorilla) like sounds as people walked by on more than one occasion.
Such a bummer because the hotel is convenient with great amenities near by but I’m not sure I will ever be staying here again.
Sara
Aufenthalt von 2 Nächten im Januar 2025