4/10 – Schlecht
James
3. März 2025
Verbesserungswürdig: Personal & Service und Ausstattung
First off I paid for a King size bed room which cost more than a two bed room. When i got to my room it was a two bed room. So i tried to call down to the lobby but the phone had a dial tone but it would not call out. So i went down to the front to talk to the clerk. I told her I was supposed to have a King size bed room and not a double bed room. First thing she said was she didnt assign the rooms the person before her did.
Then she said do you want a refund. I said no I want a King size bed room. She then told me well they both are the same price. I told her no they arent because the two bed room was cheaper than the King size bed room. She then says well do you want a refund. I told her dont worry about it becaue it was evident she didnt know her job. All she needed to do was find a King size bed room and put me in it but all she wanted to do was give me a refund. If i didnt have somewhere I needed to be i would have asked for the refund and found another hotel to stay at. This will definitely be my first and last time staying at this location.
James
Aufenthalt von 1 Nacht im März 2025