4/10 – Schlecht
Vikki
6. Dez. 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Ausstattung
I never leave reviews but this place man… like many hotels in the area, they try and bait switch ppl (esp ppl like me with a flight to catch and no time to argue). They claimed to not have received my Orbtiz reservation/payment so they could charge me cash. I only booked them so I could use my points here, they were cheap, and needed a place to rest after my missed flight. I only had agreed I would pay cash for an extra night if needed. I had stayed there the night before having booked on Expedia n it was a decent enough place for my needs. Until it wasn’t.
I contacted support for a refund, and they easily reached the front desk, who confirmed they had received my prepaid reservation. After claiming they didnt see the reservation at all. At best the owner is cheap and unprofessional, and at worst a lying scammer. 2 stars simply because the (probably) underpaid staff are lovely and hardworking. And im not cheap either, I tipped generously, hence me having no local currency left after paying the hotel cash for a reservation I had already partially paid for. Orbitz et al need to do a much better job of vetting these shady hotels.