2/10 – Ungenügend
Katelyn
4. Nov. 2024
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
We left a day early because the beds were horrible and the doors stick and slam so when anyone goes in and out it’s extremely loud. In addition our card was charged NUMEROUS times. Holding an ADDITIONAL $394 (not counting the $100 deposit being held) it has been over 24 hours since we checked out and none of these holds have been released. We are in town for a funeral so this was not an expected expense to begin with and then to have an additional $400 on hold is ridiculous and the front desk didn’t know how or why it happened as they do not show the same charges on their end. I was told the manager would get ahold of me but still have not heard anything. Will NEVER stay here again. Elevator not working and on 2nd floor at the back of the building. Our card was deactivated so after a long day of dealing with funeral arrangements we had to go back down to the front desk to deal with that. Then we had to pay to check into a better hotel so that’s more money we had to spend.
Katelyn
Aufenthalt von 3 Nächten im November 2024