Our stay at the W in Edinburgh was nothing short of perfection. From the moment we arrived, every detail surpassed our expectations. Celebrating our birthdays and wedding anniversary, we were truly touched by the personalized welcome letter and thoughtful treats—by far the most memorable gesture we’ve ever received.
The staff played a key role in making our experience exceptional. Luís, the concierge, went above and beyond to assist us with his extensive knowledge and clear sense of purpose. Being Brazilian like us, his support felt personal and incredibly valuable. Equally remarkable was the Italian staff member who handled our check-in. Her warmth and attentiveness created an instant connection and set the tone for a fantastic stay.
The amenities and services were equally impressive. Room service was swift and consistently delicious, and the lounge offered a beautiful and welcoming space where the team was always ready to help. Breakfast was another highlight—a delightful selection served with impeccable attention to detail.
Our time at the W in Edinburgh was unforgettable, thanks to the flawless service and thoughtful touches throughout. We are deeply grateful to the entire team and cannot wait to return for another extraordinary experience.”