6/10 – Okay
Sherry H.
5. März 2025
Gut: Sauberkeit
Needs some maintenance attention slow help
Upon arrival, the code provided to open the door did not work after multiple efforts by more than 1 individual. I called 2 different 'customer service' numbers provided, and after going through a lengthy phone tree for each, I could not reach a representative. So I texted the number provided for that purpose....and got a response 1-1/4 hours later!! Unacceptable! We'd driven many hours to get here, couldn't get in for quite some time, and tried 3 ways of contacting the management company. The house is pretty and clean, conveniently located and has some great features (the electronic fireplace, nice kitchen table, toiletries provided, and fluffy towels. However, there were quite a few items that were broken or not working:bedside table lamp can only be turned off and on by plugging/unplugging; could not lock the sliding glass door; one bedroom door is so poorly sized, it does not close - and the doorknob has almost fallen off!; two wall outlets we tried were not working; the cover on the detergent dispenser in the dishwasher is gone/missing; there are some missing "strips" on the vertical blinds, leaving open 'holes' when they are closed.And not as a negative, but please consider having a box of tissues available in the home.
Sherry H.
Aufenthalt von 2 Nächten im März 2025