8/10 – Gut
Michelle M.
6. März 2025
Gut: Sauberkeit
Cute house, not so good host
This house built in 1916 was very cute & clean with lots of nice updates. We enjoyed our stay, once we were able to actually get into the house. The communication issues started when I booked the house and the host sent information with links that did not work. I let her know several times that I could not click on the links and I could not copy and paste them into a browser. This was never resolved and I wasn’t able to complete paperwork and access important information regarding the property. Additionally, I let her know that we were flying into town and that I didn’t have the door codes. She said the codes were in emails but they, in fact, were not sent to me. By the time we arrived at the property, we still didn’t have the codes and we called, texted and sent new messages through VRBO, with no response. I had to call VRBO and she finally answered their call and they put us into a 3 way call. The codes she gave us during this call did not work. She finally gave us the cleaner’s codes, which did work. I expressed my frustration to her non-response and she snapped at me sarcastically stating she was “sorry” she didn’t answer her phone during her dinner. But, I had told her in advanced that I had not received the codes and even told her a couple hours in advanced that we had landed and we were going to get dinner before heading to the house. We had to wait at the house in the cold (it had snowed a few inches that day) for 45 minutes before we finally got into the property.
Michelle M.
Aufenthalt von 3 Nächten im Februar 2025