I was there with my entire family, and it was pure happiness because everyone was together. But then, the bathroom on the top floor, where the game room was, started leaking and flooding everything. It was sewage coming out—absolutely filthy, disgusting, with a horrible, unbearable smell.When we complained that we couldn’t stay there any longer, they told us there was nothing they could do until the next day. The next day, a guy came and fixed it, but there was still sewage in the bathtubs, all over the place. It was a nightmare, truly awful.We had to completely abandon the top floor because no one could stand being there. It was heartbreaking because we had been looking forward to this trip all year, only to arrive and have it turn into this disaster. I don’t even know what to say—it was such a disappointment that it’s hard to put into words. had elderly people with me, my parents were there, and my daughter, who is pregnant, was also there. She spent hours on the phone with them, trying to get the situation resolved, but no one took action. They just kept passing us from one representative to another, with no solution. There was no other house available for a swap, no alternative at all.I’m sorry, but this should have been resolved immediately. An absurd situation like this should never have been pushed to the next day, and then the next, and the next… It’s unbelievable. Honestly, I don’t even know what to say. It was so outrageous that I can hardly put it into words