2/10 – Ungenügend
Joyce D.
27. Okt. 2024
Verbesserungswürdig: Sauberkeit
If I could give this rental home and host a 0 star I would. The listing was for four queen beds an
If I could give this rental home and host a 0 star I would. The listing was for four queen beds and two twins. There were only three queen beds. When I contacted the host regarding the lack of promised beds, they immediately said you can leave right now for a refund or you can stay and someone can sleep on the couch. He said there aren’t many options in Greenville so you’ll have to make the best of it. When I said we need six separate beds, as this was one of the reasons we booked this specific house, they said “we don’t even want you there if it’s starting off this way.” I only contacted them hoping they could bring the mattresses over before the rest of our party arrived. I was hopeful it could be resolved. She was immediately raising her voice, extremely unprofessional, and rude. If the host can’t provide the accommodations listed, there is no need to try to blame the guest for asking for the promised accommodations.
The listing also says there will be a BBQ grill. The grill onsite is unsanitary to the point no one would put their food on it and even if they would there is no propane tank. I spent an hour and a half on the phone with VRBO customer service trying to get the situation resolved. They refunded our service fee which doesn’t cover our costs to get air mattresses, pillows, linens, and a grill. Send up a hope and a prayer if you book this that the beds will actually be in the house as advertised.
Joyce D.
Aufenthalt von 2 Nächten im Oktober 2024