6/10 – Okay
Catherine
30. Jän. 2025
Verbesserungswürdig: Ausstattung
When I tried to check in they did not have the room I reserved, because I had service dogs and because I had not contacted them to tell them I wanted non smoking. After much hassle they agreed to waive the pet fee but not the pet cleaning fee. They also did not honor Expedia pricing because I threatened to cancel after they told me about the pet fees., allegedly because they took it out of the system. The back door to the hotel didn’t lock so anyone could access the hall leading to all the rooms. Two lightbulbs were out in the room and the tub was not very clean. There is no breakfast as advertised. They also said they had no control over how Expedia describes their policies such as charging $20 per night per pet and a one time $20 cleaning fee per pet so be warned. Expedia just said they were pet friendly with no mention of these charges. The beds were comfortable and the sheets were clean so the actual stay was ok.
Catherine
Aufenthalt von 4 Nächten im Januar 2025
