4/10 – Schlecht
Taryn
Mit der Familie und kleinen Kindern gereist
23. März 2025
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Utter disappointment in nearly every category. I’d encourage you to read trip advisor reviews asap and consider cancelling your trip. We would have had we read them prior to leaving. There is a serious public health concern on the resort for months, that hasn’t been taken care of and they aren’t communicating. Every single family we spoke with had 1-2 people get sick during their stay- including my husband. The resort claims it’s the norovirus which doesn’t match any of the patterns people were experiencing. Then they claimed that hand sanitizer was placed everywhere to help but if you read the literature- and if the illness was indeed norovirus- this wouldn’t not help.
The overall accommodations were mediocre at best. We had to move rooms because our first room was completely open to the outside and birds were pooping and touching our personal items. We had the same housekeeping issues as others site. Another family had to move because there room was not as advertised.
The food was ok- certainly not 5 star. The buffet didn’t change a single bit over 8 days. The service at the Jammers bar was horrible and the kitchen messed up our order multiple times causing us to wait over an hour for a simple lunch both days, then did the same at dinner at Upper Deck for our kids meals. We waited an hour for Mac n cheese. Zero attempt was made to right the situation besides remove Mac n cheese from an all inclusive bill.
The water sports were the only feature that was over and above.
Taryn
Aufenthalt von 8 Nächten im März 2025